Shipping policy
Thank you for choosing the Macrame Mill for your handmade items. We strive to provide you with exceptional products and a smooth shopping experience. Please take a moment to review our shipping policy outlined below:
Turnaround Time:
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For regular orders: The typical turnaround time for processing and preparing your order is 3-4 business days, excluding weekends and holidays. This timeframe allows us to meticulously handcraft your items with care before they are ready for shipment.
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Custom Projects: If you have requested a custom project, please note that the turnaround time may vary based on the complexity and nature of the project. We will communicate an estimated turnaround time for custom orders on a case-by-case basis. Rest assured, we will keep you informed throughout the process to ensure transparency and manage your expectations effectively.
Shipping Methods: We offer various shipping methods to cater to your needs. During the checkout process, you will have the option to select the shipping method that suits you best, considering both speed and cost.
Shipping Rates: Shipping rates are determined based on the weight, dimensions, and destination of your order. The exact shipping cost will be calculated and displayed at the checkout page. We aim to provide competitive and fair shipping rates while ensuring the safe delivery of your handmade items.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your shipment and anticipate its arrival. Please note that it may take up to 24 hours for the tracking information to become available.
International Shipping: We proudly offer international shipping to select countries. However, please be aware that customs procedures and duties may apply, which are the responsibility of the customer. We recommend familiarizing yourself with the customs regulations of your country before placing an international order.
Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information. If you need to make any changes to your shipping address, kindly contact us immediately.
Lost or Damaged Packages: While we take great care in packaging and handling your items, unforeseen circumstances may occur during transit. If your package is lost or arrives damaged, please contact us within 5 days of receiving your order. We will work with you to resolve the issue promptly.
If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to reach out to our customer support team at themacramemill@gmail.com. We are here to help and ensure your satisfaction.